Refund policy

Custom canvas orders

Our canvas artwork is made to order using your personalization details and approved design proof.

Cancellations and changes

You may request cancellation and a full refund before you approve the proof and before production begins. Contact us promptly with your order number. Once you have approved the proof and production has begun, we do not normally accept cancellations, change-of-mind returns, or exchanges for a different personalization, size, or frame choice. If you contact us between proof approval and the start of production, we will check the production status and confirm what changes are still possible.

Please review all names, dates, locations, spelling, layout, size, and frame choices before approving your proof. If you notice an error afterwards, contact us as soon as possible so we can review the available options.

Damage, defects, incorrect items, or missing shipments

If your order arrives damaged, has a printing defect, differs from your approved proof, contains an incorrect or missing item, or is lost in transit, email us with your order number and a description of the issue. Please include photographs of the item and packaging where available. We will investigate and arrange a replacement or refund as appropriate. The change-of-mind restriction does not exclude these remedies.

Returns and return shipping

Contact us before returning an item so we can confirm whether a return is needed and provide instructions. For verified damage, defects, incorrect items, or errors on our part, we cover any required return shipping. Do not send a return at your own expense before receiving instructions.

Our authorized return address is:
95 State St
Westbury, NY 11590
United States

Refunds

We will notify you of the resolution after reviewing your request and, if a return is needed, inspecting the returned item. Approved refunds are issued to the original payment method. The time for the credit to appear depends on your bank or payment provider. If you have not received an approved refund, contact us so we can check its status.

Contact and your rights

Please report problems promptly to yosaydservice@gmail.com and include your order number. This policy does not limit any rights or remedies you have under applicable law.